In an industry where the clientele encompasses both furry friends and their loving owners, Dogtopia stands as a testament to transforming pet care into an exceptional customer experience. It’s not just daycare for a dog; it’s the entire well-being of a family member. Shelley Parnell, the Chief Experience Officer at Dogtopia, has been pivotal in steering this transformation. Her career journey is marked by a diverse background in the marketing world, where she credits her success to her decade of agency experience, her willingness to learn as much as possible, and her desire to put herself out there toward endeavors she’s passionate about. We had the amazing opportunity to chat with Parnell about the behind-the-scenes of the pet care industry and what goes into providing a seamless customer experience, to both pets and their owners alike.