The Next Level Blog

Gain expert insights from Oliver Wolf on mastering menu engineering in high-volume settings and gain strategies for any culinary career.

Learn how Julia Ponce built Arizona Boardwalk's brand. Discover key strategies for brand development, consumer insights and fostering marketing creativity.

Customer engagement is the lifeblood of the casino industry, where competition for guest loyalty is fierce and expectations are sky-high. Jeanne Hardemion-Kemp, Vice President of Operational Administration at Yaamava' Resort & Casino, stands at the forefront of this challenge. With a diverse background spanning law, real estate, and hospitality, Hardemion-Kemp brings a unique perspective to customer service in high-volume casino environments.

Creating a culture of service excellence isn't just about setting high standards — it's about constructing an environment in which exceptional service becomes second nature. Tom Hedrick, Vice President of Tribal Community Services at San Manuel Band of Mission Indians, has spent over three decades mastering this art. From his humble beginnings at 16 to his current leadership role, Hedrick's journey is a testament to the power of dedication, empathy, and strategic leadership.

In the diverse world of public sector communications, few have carved a path as distinct and instructive as Tim Tait, Ed. D., the current Director of Communications at the Judicial Branch of Arizona in Maricopa County. With a career that spans journalism, education, and state transportation, Tait has navigated complex experiences and cultivated a multitude of relationships with key stakeholders, colleagues, and the general public. He brings a wealth of experience, along with a unique perspective, to the challenging yet rewarding field of government communications.

Finance in the gaming industry is as dynamic and challenging as the games that light up the casino floors. Controllers like Kathy Forester, MSA, CPA, who currently oversees financial operations for the gaming properties at San Manuel Band of Mission Indians, play a pivotal role in ensuring that these vibrant enterprises not only entertain but also operate with rigorous financial integrity.

Ed Olsen's ascent from a curious university student to the CEO of LineDrive Marketing is a testament to the profound impact of seizing opportunities and continuous learning in marketing. His early fascination with broadcasting and journalism at Arizona State University catalyzed a journey into the heart of sports marketing—a field where he has not only thrived but also shaped the marketing strategies of numerous sports enterprises. Today, Olsen's career is marked by a series of strategic successes that illustrate his deep understanding of marketing dynamics and his ability to adapt and excel in an ever-changing industry.

Navigating through the complex maze of business leadership and innovation, one finds remarkable stories of individuals who redefine the essence of growth and adaptability. Among these inspiring narratives stands Bob Anderson, the visionary CEO of Prisma, whose journey from a modest beginning to leading a marketing and print production powerhouse illustrates the profound impact of embracing continuous change. This blog delves into the core of Prisma's transformative culture under Anderson's stewardship, unpacking lessons that resonate far beyond the printing industry.

Navigating through the complex maze of business leadership and innovation, one finds remarkable stories of individuals who redefine the essence of growth and adaptability. Among these inspiring narratives stands Bob Anderson, the visionary CEO of Prisma, whose journey from a modest beginning to leading a marketing and print production powerhouse illustrates the profound impact of embracing continuous change. This blog delves into the core of Prisma's transformative culture under Anderson's stewardship, unpacking lessons that resonate far beyond the printing industry.