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The Next Level Blog

The trends and insights you need to take your career to the next level.

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Rethinking the Role of Promotions in Guest Loyalty | Next Level Careers
Featuring Mat Grogan, Director of Special Events and Promotions, Yaamava’ Resort & Casino at San Manuel

Mat Grogan shares how to turn promotions from quick giveaways into loyalty-building experiences that connect guests, strengthen brands, and drive retention.

Chefs in a Kitchen
Turning Strategy Into Results | Next Level Careers
Featuring Morgan Rhule, Director of Food & Beverage, Yaamava’ Resort & Casino at San Manuel

Discover Morgan Rhule’s recipe for building trust, retention, and inspired teams in the high-turnover world of food & beverage.

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Lessons in Rejection: Turning “No” Into a Strategy | Next Level Careers
Featuring Andy Trattner, Co-Founder and COO of Shuffle

Startup founder Andy Trattner shares how failure, feedback, and fast iteration shaped his career—and why making 20 bets is better than chasing one win.

scrabble board: "Lead Team Succeed"
Turning Strategy Into Results | Next Level Careers
Featuring Jeff Sears, Global Head of Strategy and Operations for the Communications and Investor Relations Division at Astellas Pharma

Discover how Jeff Sears bridges big ideas and real results through operational leadership, strategic thinking, and purpose-driven execution.

An Tran Interview
Mapping the Employee Experience: How Intentionality Shapes Your Team’s Success | Next Level Careers
Featuring An Tran, Vice President of Human Resources at Yuhaaviatam of San Manuel Nation

VP of Human Resources, An Tran, shares how trust, structure, and investment shape a more intentional and impactful employee journey.d

Interviewers
What Hiring Managers Really Want | Next Level Careers
Featuring Max Hansen, Founder and CEO of Y Scouts

Y Scouts CEO Max Hansen reveals the qualities hiring managers actually look for and how candidates can stand out without sounding scripted.

Man working at a computer
How IT Leaders Make Tech Make Sense | Next Level Careers
Featuring Brent Mark, VP of IT Business Services at Yuhaaviatam of San Manuel Nation

VP of IT Brent Mark shares how tech leaders can simplify complex systems, build trust across departments, and communicate IT strategies that actually resonate with the business.

Jody Alexander Blog
The 5 Best Client Service Lessons | Next Level Careers
Featuring Jody Alexander, VP of Client Satisfaction at LT

Discover 5 client satisfaction lessons from Jody Alexander of LT. Actionable insights on trust, communication, and relationship-building.

a microphone
Career Confidence and Communication | Next Level Careers
Featuring Jo McGinley, Co-Founder and Senior Coach at 333 Communications

Coach Jo McGinley shares with Next Level Careers how improv, presence, and reframing fear can grow your confidence and communication skills.